Short Description:

Maintain and enhance existing RPA and AI applications. Subject Matter Expert of a specific (often specialized) application technology with demonstrative ability to convey both technical and functional concepts.

Complete Description:

This position is located in the Department of Human Services (DHS), Office of Information Systems (OIS), Application Software Development (ASD) Division. The primary purpose of this position is to support, maintain, and enhance existing Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions while leveraging automation technologies to implement new business use cases identified in the DHS project backlog.

The selected candidate will be responsible for designing, developing, testing, and deploying intelligent automation solutions that improve efficiency, reduce manual processing, and support digital transformation initiatives across DHS. This role requires hands-on experience with Microsoft Power Automate, AI Builder, Power BI, ASP.NET, C#, and SQL Server, with a strong focus on AI-driven document processing, workflow automation, and enterprise application integration.

The successful candidate will collaborate with business stakeholders, project managers, analysts, and technical teams to identify automation opportunities, modernize business processes, and deliver scalable solutions that support agency objectives. Experience with document capture and content management platforms such as IBM Datacap and IBM FileNet is highly desirable.

Key Responsibilities

RPA & AI Solution Development

Support, maintain, troubleshoot, and enhance existing RPA and AI solutions in production.
Design and implement new automation use cases from the DHS automation backlog.
Develop automated workflows using Microsoft Power Automate (Cloud Flows and Desktop Flows).
Create and maintain AI-driven solutions using Microsoft AI Builder.
Monitor automation performance and implement continuous improvements.
Document technical designs, deployment procedures, and support processes.

Intelligent Document Processing

Develop and maintain AI Builder models for document processing and OCR.
Extract, classify, validate, and process data from paper forms, scanned documents, PDFs, and images.
Improve data extraction accuracy through model training and optimization.
Develop workflows for exception handling and data validation.

Application Development & Integration

Design, develop, and maintain applications using C#, ASP.NET, and ASP.NET Core.
Develop REST APIs and integration services connecting enterprise applications and automation platforms.
Integrate Power Platform solutions with databases, SharePoint, document management systems, and external applications.
Support application lifecycle management, code reviews, testing, and deployments.

Reporting & Analytics

Develop reports and dashboards using Power BI.
Create operational metrics and performance monitoring solutions for automation initiatives.
Analyze business processes and recommend opportunities for increased automation and efficiency.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
5+ years of experience in software application development.
3+ years of experience developing solutions using Microsoft Power Platform.
Experience with Microsoft Power Automate and AI Builder.
Experience implementing AI-enabled text extraction and document processing solutions.
Strong development experience with C#, ASP.NET, and .NET Core.
Experience with SQL Server database development.
Experience integrating applications using REST APIs and web services.
Experience with Power BI development and dashboard creation.
Strong analytical, troubleshooting, and communication skills.
Experience working in Agile development environments.

Preferred Qualifications

Experience with IBM Datacap.
Experience with IBM FileNet.
Experience with Azure AI Services or Azure OpenAI.
Experience with Optical Character Recognition (OCR) technologies.
Experience supporting government or public-sector organizations.
Experience with enterprise content management and document management systems.
Microsoft Power Platform certifications.

Responsibilities:
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products. This is a professional position which may require subject matter expertise consistent with demanding and rare technological skills.
3. May require coordination of programming activities being conducted by the application development team.
4. Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing and project design.
5. Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
6. Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
7. May coordinate activities of application developers.
8. Able to identify best practices and standards for the use of the product.
9. Proven track record of hands-on technical design and code work within large complex systems.
10. Proven hands-on technical work with a variety of technologies.
11. Demonstrated technical expertise integrating a variety of diverse technical environments and cross-platform technologies.
12. Delivers support and design for industry specific applications that require integration with statewide systems or applications.
13. Interacts with executive level business users or technical experts.
14. Advanced experience in the required technical subject matter.
15. May function as a niche technical SME (Subject Matter Expert).
16. Has proven experience across large and complex implementations and systems.

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience

Candidate Skills Matrix:

Following sections are to be filled by the candidate:

Background check:

Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.

Compensation: $65.00 - $79.00 per hour

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